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Terms & Conditions
RETURNS & CANCELLATIONS
Once you have received and inspected your item, if you find it not to be the product you ordered or needed, you can return the product to Nuvofil. Please review our return policy below; however, if you have any questions or should you need additional assistance, please don't hesitate to call and talk with one of our Customer Service Representatives.
Returns Due to Our Mistake
If a product needs to be returned or exchanged due to a mistake on our part, please email it to sales@nuvofil.com. A Customer Service Representative will provide you with the return shipping address, freight information, and Return Product Number. If you would like to exchange the product, we will send a replacement as soon as possible. Otherwise, a credit for the full original purchase amount will be issued. If you want to cancel your order, we guarantee that your payment will be fully repaid.
Damaged or Defective Parts
If an item is damaged during transportation, please be sure the delivery person notes the damage on the bill of lading. After you've inspected the items, if any needs to be replaced, please email it to sales@nuvofil.com or inform us by our Whatsapp number or you can directly call us. If the packaging appears intact but the product inside is damaged, be sure and let us know immediately. If possible, take a picture of the damage and email it to us at sales@nuvofil.com.
We will send replacements parts as quickly as possible at no extra cost to you. If the situation cannot be remedied with either a full replacement or replacement parts, we will handle return freight costs and you will be credited the full original purchase amount. A Customer Service Representative will provide you with the return shipping address, freight account, and Return Product Number so that you can return the damaged/defective parts.
Other Returns & Cancellations
Product returns, if allowed, must be requested within 30 days of receipt date. Returned products must be in original packaging, unused, undamaged and in saleable condition. Product returns may be denied or made subject to restocking fees and other charges by Nuvofil upon inspection. Return Product Number number will be provided and instruction on return shipping. No returns will be accepted without Return Product Number.
Custom or special orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed.
Item exchanges for in-stock merchandise will be accepted without restocking fees. A credit for the item will be created, less shipping and handling charges and a charge for the new item will be created.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
To Return an Item:
1) sales@nuvofil.com or by our Whatsapp number or you can directly to call us. We will provide you with an Return Product Number, return shipping address and freight information. (All returns must include Return Product Number(RPN), returns that are not properly marked with a RPN number may be delayed in processing. All returned products should be in original condition).
2) Return the product using your preferred shipping method to the address we have provided. (It is important that you save the tracking number in case there are any issues during transit).
3) Once the return is received and inspected, we will issue a store credit or credit the credit card used for the original purchase or we wii
If you are having an issue, please contact us and we will make every effort to resolve it promptly. Credits are usually issued within 14 business days from the receipt of the returned item.
